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System Case Email Settings

System LocationSystem / Settings / Case Email Settings

Case Email Settings within the System menu affect the Email functionality related to Cases. ALP SaaS Supports SSL and TLS security protocols.

Outgoing

The following configuration is required to send Emails from the ALP SaaS to communicate to a member.

  • SMTP Port Number - Enter the port number for the SMTP server.  Commonly used ports include 25, 465, 587.
  • SMTP Authentication Type - Enter the authentication type used.  If unsure, use "Auto".
  • Send 'Case' Emails via SMTP Server - The SMTP mail server that will be used to deliver case-related replies.
  • SMTP Server User - The username that will be used to access the SMTP server.  ALP SaaS requires that the SMTP server require login authorization.
  • SMTP Server Password - Enter, and confirm the password that will be used for the username entered above.
  • 'Case' Email From Email Address - The Email address that will be placed in the "From" address for the sender.
  • 'Case' Email From Email Name - The Email name that will be placed in the "From" name for the sender.

Inbound

If replies from members should be consumed by the case engine, the aforementioned mailbox needs to support POP3 and should be configured below.  Alternately, an additional inbox can be specified to consume inbound Emails from an external source.

  • Inbound 'Case' Fetch POP3 Server - If applicable, the POP3 server that will be receiving loyalty-related feedback.  ALP SaaS will check this Email inbox every 2 minutes for new feedback-related Emails.
  • Inbound 'Case' Fetch POP3 User - The username that will be used to access the POP3 server.
  • Inbound 'Case' Fetch POP3 Password - Enter, and confirm the password that will be used for the username entered above.
  • Case Queue Id - The case queue that new cases retrieved from this instance will be assigned to.
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Please note: All external ALP SaaS links and references are directed to US datacenter unless specifically noted.

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