Application File Imports Release Notes Sync Web Services FAQ

Case Open Queue

System LocationCases / Case Open Queue

The Case Open Queue acts as the "control center" for all open cases.  Displayed in the center of the page are three grids of cases:

  • My Open Cases - Open cases where the viewing user is the case handler.
  • My Preferred Unhandled Open Cases - Open cases that are unhandled where the viewing user is the preferred handler.
  • Unhandled Open Cases - Open cases that are unhandled where the viewer user is not set as the preferred handler.

Further details about a case can be attained by clicking the associated "Details" link, which will retrieve the case in the Case Management page.

Note:  Entering the Case Management page for an unhandled open case will set the entering user to the case handler.

 

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