Application File Imports Release Notes Sync Web Services FAQ

SendPublicCaseNotification

Intended Application

Sends a public case entry to the specified Email address.

 

Notes

  • predefined case reply can be used as "entry text" by passing %CASE_REPLY_#% where "#" is the internal Id for the case reply.

 

Input Parameters

PARAMETER

DATA TYPE DATA REQUIRED? FORMATTING NOTES

WS Security Token

Alphanumeric

Yes

 

 

Case Id

Numeric

Yes

 

 

Case Category External Reference

Alphanumeric

No

 

If specified, will change the existing external reference.

Case Queue External Reference

Alphanumeric

No

 

If specified, will change the existing external reference.

Location External Reference

Alphanumeric

No

 

If specified, will change the existing external reference.

Email To Address

Alphanumeric

No

 

If not specified, the Email address already associated to the case will be used.

Entry Text

Alphanumeric

Yes

 

 

 

Common Return Codes

0,1,2,100,101,102,5000,6043,17000

Additional error codes may be generated. Their descriptions can be found by calling GetReturnCodeMessage.

 

More Information

Detailed Method Page

Web Service Return Codes

WS Calls

Please note: All external ALP SaaS links and references are directed to US datacenter unless specifically noted.


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